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A Simple System To Train Any Employee The Right Way
You can learn a lot about a company based on how they train their employees.
If delivering a superior customer experience is essential, but there’s little training on how to do just that, then is it a priority? Unlikely.
Most great training happens once a team member begins to execute a function, but giving your people some basic training in advance will help them minimize painful lessons in the field.
Phase 1: Learn
Learning is when your employee will read or watch something.
There’s no risk to learning. They’ll watch a video, take a course, or watch someone else do an activity. They can also read a book, article, or procedure.
The goal is to get information into their brain.
Phase 2: Practice
Practicing occurs when the employee partakes in a low-risk environment.
A sprinter doesn’t randomly end up in the Olympics; they practice. Your team will practice by role-playing with other team members, practicing scenario situations like handling an upset customer or conducting sales discovery calls.
It’s worth repeating; practice happens in low-stake situations.
