3 Monumental Steps To Bounce Back From A Dispute

65% of experts claim that communication problems are the number one cause of divorce (& it’s likely 90% for employees)

Most problems occur because of poor communication. It’s a pandemic that infects all people. They’re quick with the trigger and short on aim.

They shoot words out of their mouth (or fingers) like it’s a shotgun.

But a sniper is more accurate. He’s patient. He only shoots when he needs to. Ready, aim, wait for it, wait for it, fire.

The same with communication.

You never speak to speak. You never reply with emotion. Instead, you get your words ready, aim, and fire only when necessary.

Knowing this, I still made a massive mistake.

I lost a client because I let my emotions craft an email, and my frustration clicked send.

The client initially emailed me, stating how aggravated they were since we didn’t release an urgent shipment because they had an outstanding invoice to pay.

They wanted me to be the white knight to save the day, which I sometimes do.

Instead of replying with what Chris Voss calls Tactical Empathy, I replied with emotion.